Beyond the Quota: Building Customer-Centric Sales Teams

​Beyond the Quota: Building Customer-Centric Sales Teams

Sales leaders today are juggling two constant pressures: hitting the number now and building relationships that last well beyond the quarter.

At the same time, teams are surrounded by more sales tools than ever - yet many still struggle to create real customer impact.

In this fireside chat, Jonathan Buckle, SVP of Sales – Americas at Mitel, joins Amarpreet Kalkat, CEO of Humantic AI, for an open, experience-driven conversation on what it really takes to build customer-centric sales teams at scale - without overwhelming sellers or relying on technology for technology’s sake.

Together, they’ll explore:

• ​How strong sales leaders balance quota pressure with long-term customer trust

• ​What “customer-centric selling” looks like in the real world - not just in theory

• ​Where sales tools help, where they hurt, and how leaders decide what actually sticks

• ​Lessons learned from simplifying the sales motion while still driving results

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This session isn’t about adding more tools or chasing the next trend.

It’s about leadership, judgment, and creating an environment where sellers can focus on what matters most - understanding customers and helping them win.

A candid conversation for sales leaders and senior sales professionals who believe lasting results come from putting customers first - and thoughtful decision-making everywhere else.