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The State of CX and Service Design in Canada

Name: The State of CX and Service Design in Canada
Start: 2025-11-03T17:30:00.000-05:00
End: 2025-11-03T19:30:00.000-05:00
Location: Rotman School of Management

Hosted by Experience Design Collective

Rotman School of Management

Toronto, Ontario

Past Event

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About Event

Join us for an interactive session with seasoned professionals as we unpack key insights from Experience Design Collective’s (EDC) preliminary study, The State of CX and Service Design in Canada.

We'll begin by exploring the study’s findings and reflecting on emerging themes. Then, in a panel discussion featuring voices from across industries, we’ll share lived experiences and discuss what these insights mean for the future of experience design in Canada.

Experience Design Collective’s (EDC) is a cross-disciplinary community of experience designers - CX, UX, service design, product professionals and beyond - working together to shape meaningful, human-centered experiences.

The event is being hosted in partnership with Business Design Initiative (BDI), an educational centre at the Rotman School of Management focused on human-centered innovation and business design.

Location

Rotman School of Management

105 St George St, Toronto, ON M5S 3E6, Canada

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