The Future of AI Service Roundtable
Join Us for an Exclusive Executive Dinner & Discussion
The Future of AI Service Roundtable
The Ortus Club and monday.com invite senior operations, technology, and service leaders in Amsterdam to an intimate roundtable dinner on the evolving role of AI in service delivery. Over a carefully curated three-course dinner at the elegant Pillows Maurits at the Park, you will share a table with a select group of peers navigating the same challenges — and leave with perspectives you won't find in a conference hall.
The discussion is closed-door, off the record, and free of presentations. Just candid, senior-level conversation guided by an expert moderator.
The Topic
AI-Powered Service in 2026: Staying Ahead of the Curve
Client expectations aren't just rising — they're accelerating. Real-time visibility, faster outcomes, and consistent experiences have shifted from differentiators to baseline requirements. Yet as delivery complexity grows, so do the cracks: misalignment between sales promises and operational reality, handovers that quietly lose momentum, and performance that drifts before anyone notices.
AI is moving fast from pilot to production — but the honest question remains: where is it actually reducing friction, and where is it simply adding a new layer to manage? Scaling service without scaling headcount is no longer a future challenge. It's the challenge right now, and it demands sharper workflow design, cleaner data, and genuine accountability across the full client lifecycle.
This dinner brings together senior leaders who are pushing past the pilot phase — those working to embed AI as a true operational advantage, and grappling with the governance, trust, and measurement questions that come with doing so at scale.
Discussion questions will include:
What separates AI initiatives that successfully scale into core service operations from those that remain stuck in pilot mode?
How are organisations ensuring trust, control, and quality as AI becomes embedded in customer-facing and internal service workflows?
Where is AI delivering the most tangible operational impact today — and how are leaders measuring and proving that value?
The Evening
6:00 PM — Guests arrive and begin networking over drinks
6:30 PM — Welcome address by The Ortus Club
6:40 PM — Short address by monday.com
6:45 PM — Moderated roundtable discussion opens with the group
7:45 PM — Discussion draws to a close; guests are welcome to continue networking informally
Who Should Be in the Room
This dinner is designed for senior leaders who are actively working to scale AI-driven service delivery — balancing the promise of automation with the realities of governance, data quality, and organisational alignment.
Relevant titles include: Chief Information Officer, Chief Operating Officer, Chief Technology Officer, VP of Operations, VP of IT, VP of Service, Head of Service Operations, Head of AI Transformation, Head of Digital Transformation, Director of Operations, Director of IT, Director of Service Delivery, and other senior decision-makers with accountability for service and operational outcomes.
Confirmed Attendees Include
General Manager, Operations at Blokker
General Manager, Digital & Customer Experience at Coolblue
VP of IT & Service Delivery at Wehkamp
VP of Operations at Hema
VP of Technology at Bol.com
AVP, Service Operations at Rituals Cosmetics
AVP, Digital Transformation at Action Retail
Director of IT Operations at Mediamarkt Netherlands
Director of Service Excellence at Intertoys
Assistant Director, AI & Automation at Otrium
Assistant Director, Operations Technology at America Today
Head of Service Operations at Takeaway.com
Head of Digital Operations at Catawiki
How to Join
If you have received an invitation, please follow the link provided to confirm your seat. If you are requesting to join, submit your details via the form on this page and a member of The Ortus Club team will be in touch shortly.
Attendance is complimentary and by invitation only. A calendar invite with full venue details and joining instructions will follow upon confirmation.
The Host
monday.com is a cloud-based work operating system that enables organisations to build custom workflows, manage projects, and streamline operations across teams. Its service management capabilities allow businesses to run client-facing and internal service operations with greater visibility, automation, and accountability — making it a natural partner for the conversation around scaling AI-powered service delivery in 2026.
The Organisers
The Ortus Club runs executive knowledge-sharing events worldwide, bringing senior leaders together for curated, off-the-record discussions in a relaxed, peer-to-peer setting.