Data vs. intuition: How customer feedback supercharges product decisions
“If you’re only doing A/B tests, you’re never designing with empathy.” — Brian Chesky, Cofounder and CEO, Airbnb
Building the right products is a craft—one that blends data, intuition, and deep customer understanding.
Your customer-facing teams hold some of the richest insights in your organisation. Every conversation, support ticket, and chat is a gold mine of feedback. But raw data alone isn’t enough.
The real challenge? Distilling signal from noise and translating feedback into actionable insights that drive product innovation, retention, and customer delight.
Join us on 8 May at Stripe for an in-depth discussion on:
How GTM teams can act as a data centre for product growth
Closing the feedback loop between customers and product teams
Finding the right balance between data, intuition, and craft to build not just features, but truly delightful experiences
Should we listen to what customers say, or trust our instincts to do what’s right? Let’s explore the power of customer feedback with an expert panel from Miro, Attio, Loom, Airbnb, and more.
Event agenda
17:30–18:15 BST: Arrival, refreshments, and networking
18:15–18:30 BST: Opening remarks and panel introductions
18:30–19:30 BST: Panel discussion and Q&A
19:30 BST: Food, drinks, and networking
20:45 BST: Event ends
Speakers:
Ben Shih (Senior Product Designer, Miro)
Susana de Sousa (CX Leader & Advisor, ex-Loom, Airbnb)
Elyse Mankin (Head of Support, Attio)
Ranjit Balijepalli (Head of Product, UK&I, Stripe)
Moderated by Ilai Szpiezak (Co-founder and CEO, Dolphin AI)