Coffee Klatch

​DESCRIPTION

​Join fellow experience management professionals for a virtual coffee break designed to stir fresh ideas and authentic connections. No slides, no pressure—just thoughtful dialogue, shared learning, and a space to refuel with your XM peers. Bring your favorite beverage and a curious mind, and let’s build better experiences—together.

​SESSION TOPIC

​Key Results from the XMGlobal Collaborative Global XM Competency Study

​In the latest XMGlobal Collaborative research, human-centered experience design emerged as one of the competencies rated least valuable to the future of experience management. So, what does that tell us? Is experience design becoming less relevant—or are we thinking about it too narrowly? Join us for our next Coffee Klatch as we explore what experience design means today, where it creates real value, and what role it should play in the future of XM. Bring your perspective, your experience, and your questions.