​Beyond Points: Hospitality’s New Loyalty Playbook

​Loyalty is more than points and discounts. So what actually gets customers coming back?

​Join Stacked & Pepper for a breakfast bringing together hospitality and retail leaders to talk about what’s working in loyalty, what’s changing and what brands should be thinking about next.

​From retention and personalisation to customer data and engagement, we’ll explore how brands are building loyalty that lasts, with a look at what hospitality can learn from retail along the way.

​Meet the speakers

​Katie Grundy | CRM & Loyalty Manager, Itsu

​Gordon Keen | Head of Growth, Brand & Innovation, Laine Pub Company

​Jonathan Haywood | Fractional Customer & Loyalty Strategy Director

​David Broom | Chief Information Officer, Brava Hospitality, Prezzo Italian

​Plus experts from Pepper and Stacked.

​What’s on?

​→ Fireside chats and short presentations
→ Live loyalty benchmarking
→ Audience Q&A and interactive discussions
→ Breakfast, networking and plenty of idea sharing

​Spaces are limited. Save your spot and join us.