Beyond Points: Hospitality's New Loyalty Playbook - Hosted by Pepper & Stacked
Loyalty has evolved.
The most successful hospitality brands aren’t just rewarding transactions. They’re building meaningful customer relationships that drive repeat visits, increase spend and create long term advocacy.
Join Stacked and Pepper for an exclusive breakfast bringing together loyalty, digital and growth leaders from hospitality and retail to explore what’s actually working in loyalty in 2026.
This is designed to be an interactive morning, not a traditional conference. Through a mix of fireside chats, short presentations, live benchmarking and interactive sessions, you’ll have the opportunity to hear what leading brands are doing, ask questions, share experiences and discuss the challenges facing your own business.
Hear from
Katie Grundy
CRM & Loyalty Manager, Itsu
Gordon Keen
Head of Growth, Brand & Innovation, Laine Pub Company
Jonathan Haywood
Director, Digital, Loyalty, CRM & Transformation, Holland & Barrett
David Broom
Chief Information Officer, Brava Hospitality, Prezzo Italian
Plus experts from Pepper and Stacked
We’ll explore how leading brands are approaching retention, personalisation, customer data and engagement, alongside one of the biggest questions for the sector. What can hospitality learn from retail when it comes to loyalty, and is hospitality finally catching up?
Expect honest conversations about what’s working, what isn’t and where brands should focus next.
What to expect
✔ Fireside chats with hospitality and retail leaders
✔ Interactive sessions where you can contribute your own experiences and challenges
✔ Short expert presentations with practical, real world insights
✔ Live benchmarking to see how your loyalty approach compares
✔ Audience Q&A and open discussion
✔ Networking and peer to peer idea sharing
You’ll leave with new perspectives, practical ideas to take back to your business and a clearer view of where loyalty is heading next.
Spaces are deliberately limited to keep the sessions interactive and the conversations valuable.
Reserve your place and join the conversation about loyalty beyond points.