CCAS Webinar: From Firefighting to Growth

​The best support teams used to be the fastest at fixing what broke. Now? Fixing fast isn't enough. ✅

If you're waiting for the ticket to arrive, you're already behind.

On 21 August, we're getting into the shift that's reshaping our industry — from reactive firefighting to proactive partnership, and the Customer Success and Technical Account Management teams driving it.

Joining us is Keiji Harakawa, Director of Customer Solutions & Success APAC at Chainalysis, who's led CS, technical services and premium support at Salesforce, Symantec and SecurityScorecard. He knows this evolution first-hand.

We'll get into moving from break-fix to long-term value, spotting risk before it bites, and turning support from a cost-centre into a growth engine.

CX leaders, operators, practitioners — this one's for you.