Tech Exchange: Personalizing the Customer Experience
Tech Exchange is an innovative, solution-focused event series presented by American Banker and NayaOne. Each month, we tackle a specific industry challenge facing banks and financial institutions, connecting them directly with leading technology providers through concise product demos, insightful Q&A sessions, and interactive discussions.
Tech Exchange: Personalizing the Customer Experience
Deliver more relevant, human, and connected banking interactions powered by data and AI.
Customer expectations are rising, and personalization is now essential to building loyalty.
Financial institutions are turning to data-driven intelligence and generative AI to understand customer needs in real time and deliver experiences that feel intuitive, proactive, and human.
This virtual Tech Exchange showcases the technologies enabling banks to transform every interaction, from acquisition to servicing to long-term engagement.
Discover how next-generation personalization solutions can:
Use customer and behavioral data to surface real-time insights and tailored recommendations
Enable AI-driven experiences across web, mobile, call centers, and relationship teams
Improve customer satisfaction and retention with proactive outreach and contextual next-best actions
Power smarter segmentation and dynamic journeys that adapt to individual needs
Support human agents with copilots that enhance empathy, speed, and accuracy
Ensure privacy, governance, and responsible use of customer data at every step
Date: Wednesday, December 9, 2026
Time: 1:30 – 3:00 PM ET
Location: Virtual
Get Involved
Apply to attend: Evaluate pre-vetted personalization, data, and AI solutions built for modern banking experiences. Join this session to quickly discover, assess, and engage with technology partners helping financial institutions deliver more relevant, proactive, and human customer interactions across digital and assisted channels—while maintaining privacy, governance, and trust.
Apply to demo: Vendors looking to showcase their solutions should email [email protected] or [email protected]
* By registering for this event you consent to being contacted by American Banker and NayaOne to ensure you receive maximum value from the demo session.