The Stop-Doing List: What the Best-Run Companies Refuse to Do Themselves - Presented by Optimize CEC

​Every growing company hits the same wall: more priorities than people, and a leadership team spending its best hours on work that doesn’t move the business forward.

​The best-run companies keep a stop-doing list. They decide on purpose what stays in-house, what gets handed off, and what stops entirely. That frees their people to focus on the work that drives outcomes.

​Join Matt Johnson, President of Optimize CEC, for an open, peer-to-peer roundtable on how operators decide what comes off the plate, and how they lead well once it does.

​What we’ll talk through:

• ​How to tell core work from work that just feels core

• ​The hidden cost of doing everything yourself: management attention, hiring cycles, turnover, and burnout

• ​How to hand work off without losing visibility, because leaders don’t mind delegating, they mind being surprised

• ​Shifting the conversation from activity to business outcomes

• ​Keeping the human side intact, so quality, empathy, and customer experience hold up when work moves to a partner or a remote team

​Who it’s for: COOs, VPs and Directors of Operations, CX and customer support leaders, and founders running growing teams, especially those with customer-facing or contact center operations.

​Format: A 60-minute interactive roundtable with a small group. Cameras are encouraged. This isn’t a webinar or a sales pitch, so come ready to share what’s on your list, and what you wish you’d stopped doing sooner.