Ajua x Nendo Webinar: The Trust Crossroads

​Kenya’s insurance sector currently holds a CSAT of 78% and an NPS of 31.

​​On paper, these numbers look reasonable, even acceptable. However, the digital reality tells a different story: a Net Social Sentiment of -0.88.

​​While internal dashboards show satisfaction, public conversations are dominated by frustration over delayed claims, unresponsive service, and opaque policy terms. This isn't just a perception issue; it’s a loyalty crisis waiting to happen.

​​Join Us on 15th April at 11:00 AM

​​As Ajua x Nendo team up to reveal the data behind this shift and how leaders can bridge the gap at the "Trust Crossroads" webinar.

​​The Deep Dive:

​​🔍 6 Themes Driving Churn: Why your customers are quietly leaving.

​​🏆 6 Best-in-Class Moves: What the top performers do differently.

​​ 📊 The CX360 Framework: A new lens to view your organization’s true health. 

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​​​Link is here -

​https://zoom.us/webinar/register/1917749365162/WN_XJ-bZA2ETre5wLzwUUWCCg

​​Don't let your metrics hide the truth.

​​Join us to navigate the crossroads and build a resilient, customer-first strategy.