Making Due Diligence Actionable: Linking Global Standards with Worker-Centered Systems
This virtual side session, hosted at the OECD Forum on Due Diligence in the Garment and Footwear Sector, examines how worker-centered grievance systems and global due diligence frameworks can close long-standing gaps in understanding shopfloor realities. Traditional audits offer limited visibility, but digital, trusted worker-voice channels and consistent assessment frameworks together make engagement more credible, comparable, and actionable.
Shahi will share insights from five years of scaling digital grievance mechanisms across factories, demonstrating how anonymity, accessibility, and protection from retaliation drive higher engagement, improved resolution rates, and measurable business outcomes. The session also brings in brand and auditor perspectives on how worker-generated insights strengthen enterprise due diligence, risk prioritization, and credible verification. SLCP will highlight how aggregated assessment data supports industry-level benchmarking and learning.
The panel will explore:
Lessons from scaling digital worker-voice systems across diverse factory contexts.
How standardized assessments create comparability, benchmarking, and trusted due diligence insights.
What manufacturers must build internally to integrate technology and ensure frontline adoption.
Why collaboration across manufacturers, workers, MSIs, brands, auditors, and researchers is key to moving from compliance to continuous improvement.