The 5 Must-Haves for an NEMT Website
Most NEMT websites are brochures: they list the services, look respectable, and never ring the phone. Harry Chambers runs marketing for NEMT providers across the country, and the first things he fixes on their websites are almost never the things owners expect.
Guest: Harry Chambers, managing partner of Osborne Digital, marketing agency to 100+ NEMT providers Host: James, Cofounder, Duet
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Harry's team builds the websites, ads, and follow-up systems behind NEMT companies across the country, and some of you already know him: his private-pay episode with us back in April 2025 is still one of the most commented on this channel. His belief: your website is your front desk, open 24 hours a day, and most owners have never checked whether it answers. This is the first episode in a series with Harry on the NEMT growth stack. We'll cover:
The 60-second website audit What Harry checks first on any NEMT site, and the most common mistake that's quietly costing owners trips.
The above-the-fold checklist The phone number, services, and service area a visitor has to see before they scroll, and why that visitor is usually a worried family member, not the rider.
The booking form, and the follow-up that decides everything Which fields earn their place, how fast someone has to answer a form fill before it goes cold, and the honest case for and against AI answering.
Getting found in 2026: Google and AI search How your website, Google Business Profile, and reviews feed each other, and what to change now that families ask ChatGPT to recommend a ride.
What a site should actually cost The $3,000 website myth, the four or five pages every NEMT site needs, and when a refresh beats a rebuild.
Audience Q&A