Point of Receipt: Redefining Claims Risk Detection

​How MSIG USA is recognizing fraud, litigation, and compliance signals at the point of receipt, not days later.

​Not everything that arrives on a new loss, or in the correspondence that follows it, makes it into the claim system. Some of it lands in an inbox, gets read once, and never becomes a structured entry. Sometimes that unstructured piece is the one that would have flagged fraud, litigation exposure, or a compliance deadline.

​Join Isomer AI and MSIG USA for a live conversation about what changes when risk signals are recognized the moment they arrive.

​Sean Chou, Cofounder and CEO of Isomer AI, and Prashant Hinge, Chief Information and Transformation Officer at MSIG USA, will walk through a production deployment already running at scale: what it caught, what it changed, and what it took to get there. Meredith Barnes-Cooke, insurance industry strategist at Datos, brings the industry-wide perspective, connecting MSIG USA’s experience to the broader shifts shaping claims technology and operations. Nick Lamparelli moderates.

​What you'll take away

• ​Why the highest-value risk signals are often the ones that never get structured

• ​How point-of-receipt triage changes cycle time, claim leakage, and reserve accuracy

• ​What audit readiness looks like when every inbound document is classified and logged on arrival

• ​Lessons from a live enterprise deployment, including what was harder than expected

​Who should attend

​Claims operations leaders, transformation and innovation leads, claims technology owners, and anyone rethinking what the inbox is actually for.

​Speakers

​Nick Lamparelli (Moderator)

​Sean Chou Cofounder and CEO, Isomer AI

​Prashant Dinkar Hinge Chief Information and Transformation Officer, MSIG USA LinkedIn

​Meredith Barnes-Cooke Strategist, Datos

​Save your seat. Thursday, September 3, 1:00 PM ET. Live, 60 minutes, with time for questions. Can't make it? Register anyway and we'll send you the recording.