Silicon Valley CCO Forum and Happy Hour (Hosted by Statisfy)
--RESCHEDULING (Guy had a last minute conflict on 7/31)
3:30-5p: Closed Room CS Leaders Session
5p-6:30p Happy Hours
Fireside Chat: Building the Future of Customer Success
Customer Success is no longer just a function — it's a competitive strategy, a product category, and a career path attracting the best operators in SaaS. But what does it actually take to build a company in this space? What bets have paid off, which haven't, and where does CS go from here in an AI-native world?
Join us for an intimate fireside conversation between two founders who've built — and are building — at the frontier of Customer Success, guided by a practitioner who lives it every day.
Hosted by Nick Chang in conversation with Guy Nirpaz (Founder & former CEO, Totango) and Munish Gandhi (Founder & CEO, Statisfy).
Designed for senior Customer Success leaders navigating this evolution firsthand, this peer exchange will cover the real story behind scaling CS companies — from founding conviction to growth strategy, and from AI fluency to what comes next.
Best Part: Summer is here and we will follow the session with a Happy Hour in our Outdoors Patio starting 4p. Great networking opportunity.
Even if you can't join the session, join us for the Happy Hour!
Why Attend
A candid, closed-room conversation designed for practical insights and real-world peer exchange. Attendees will:
Hear founding stories from operators who bet their careers on the future of CS — and won.
Learn how top CS companies are leveraging AI not just as a tool, but as a strategic differentiator.
Explore what the next chapter of Customer Success looks like from the people actively building it.
Take away a peer perspective on growing CS into a revenue engine, not a cost center.
Discussion Themes
The founding moment — what made each of them see CS as its own category, not just a feature?
Company-building in practice — from earliest version to today, and how far the vision has evolved. AI fluency — what it means to lead in an AI-native CS environment and how it reshapes the CSM role itself.
Growth signals — the market drivers fueling CS companies: AI, the renewal-to-outcomes shift, economic pressure on CS budgets.
Strategic paths — category leadership, acquisition, or staying independent? What the road ahead looks like for both.
Advice for the room — what a CCO or CS leader thinking about building in this space needs to hear.
Who Should Attend
Chief Customer Officers, VPs and Directors of Customer Success, and leaders overseeing Renewals, Expansion, and Revenue Operations shaping customer strategy for 2026 and beyond.
🍽️ Happy Hour Appetizers and Drinks will be served
📩 Attendance is by invitation only — please RSVP early to confirm your seat.