Toronto CS/CX Leaders Dinner
Dinner Conversation: What’s Next for Customer Success
An intimate, off-the-record conversation among CS and customer leaders on where the function is headed. With special guest Jonathan Lister (Chief Growth Officer, Learning Technologies), Munish Gandhi (Founder & CEO, Statisfy) hosts a curated group of peers for a candid discussion over dinner.
Discussion Themes
2027 Planning: Budget, headcount, and coverage priorities for the year ahead.
The Evolving CSM Role and Success Metrics: How CSM responsibilities are shifting and which metrics now define success.
AI Adoption: What’s working, what’s not, and where the biggest opportunities lie.
Why Attend
Participants will compare notes on how peers are shaping their 2027 plans, hear how other leaders are redefining what a CSM does and how success is measured, and get an unfiltered read on which AI initiatives are delivering results and which are stalling, all alongside executives navigating the same shifts.
Per-city logistics line (add at the bottom)
🍽️ Dinner provided
📍 CIBO WINE BAR - King West
📅 Thursday, November 5
📩 Attendance is by invitation only, please RSVP early