BeHired #6. How to communicate better with customers (09.29)

​We know what it's like—looking for a job in Canada for the first time, or working here for the first time.

​If you're getting ready to start working, or already navigating tough customer moments on the job, we're sharing how to communicate smarter with customers.

​You thought getting the job would be the hard part. Then you're on the floor, face to face with a customer, and your mind goes blank. An unexpected question. An unfamiliar cultural moment. And English that still feels harder than it should.

​We've heard it from past trainees in our career development program — the customer communication struggles they went through, right here in Canada.

​This session takes those on directly. To help you work smarter in Canada, we invited a communication and language training expert. Mina will cover 5 key topics, with paired role-play included.

​5 things this session covers

1. ​The 6 situations that trip people up most in customer interactions

2. ​A simple framework for listening and confirming accurately

3. ​Business language that builds trust and sounds professional

4. ​How to say no without losing the customer

5. ​Role-play practice with real customer scenarios

​Led by Mina Ansari
· MA in Education, King's College London
· Cambridge CELTA-certified · 20+ years in language education

​Tuesday, September 29

​5:00 PM (check-in from 4:45 PM)
Limited to 12 participants

​Upon registration, location and check-in instructions will be sent to your email.

​Come, learn and network with other young professionals in Vancouver.