

Communicating Challenges & Change
“We can’t change the hard, but we can change the experience of the hard.”
In an ever changing landscape, we are expected to communicate constant change, such as reorganizations, performance feedback, strategic pivots, and difficult business decisions, but few have ever been taught how. Too often, hard messages create confusion, resistance, and unnecessary damage.
In this session, Farrah shares a practical framework that helps leaders deliver challenging messages with clarity and empathy, creating trust, reducing burnout, and helping organizations move forward.
Participants will learn and practice the 3 steps to having these conversations in this interactive, hands-on session.
What you’ll take away:
- Learn a practical framework to high-stakes conversations. Attendees will learn a simple 3-step process to communicate clearly and with care during events such as organizational change, strategy pivots, tough performance reviews, no go-promotion decisions, and more.
- Lead conversations with the right mindset. Attendees will recognize less productive mindsets such as frustration, guilt, or dread and understand how to shift into a partnership-focused approach that enables them to communicate with confidence, empathy, and credibility.
Communicating effectively is a process. Attendees will understand that communication doesn’t just end with the conversation, it’s an ongoing process that requires intentionality and trust.