Ecommerce AI Lab with Grüns– NYC🗽

​AI-Powered CX at Scale with Jordan, CX Manager at Grüns

​Jordan manages CX at Grüns and owns the technology stack across the department — deployment, training, the whole rollout. He walks through how they've woven AI into their CX operation, what the stack actually looks like, how they onboard the team onto new tools, and what changed in their day-to-day once it was running.

Then we open it up.

A panel of operators in the room share how they're using AI across their own orgs, and the conversation broadens into the bigger questions — what AI transformation actually looks like in ecommerce right now, what's working, what's hype, and what the best teams are doing differently.

If you're running CX, ops, or just trying to figure out where AI fits in your org, this is the session.

Sponsored by Siena AI, Loop Returns & Domaine.

​Date & Location
📅 Wednesday, April 22, 2026
🕔 12PM – 3PM ET
📍 Request to join to get details