Proving CS Value: How to effectively communicate your value "up"
Customer Success teams are busier than ever, but are we communicating impact in a way executives truly value?
This event is designed to equip Customer Success professionals with the tools and language to clearly articulate their impact in terms leadership cares about: outcomes, value, and measurable business results.
Through a dynamic panel discussion, live Q&A, and networking, we’ll explore how to position CS as a strategic growth partner.
💡 What You’ll Walk Away With
Learn about what "communicating up" looks like at different levels
Learn how to frame Customer Success more strategically in 2026
Identify and prioritize the metrics that resonate with who your communicating to internally
Advocate for yourself through the work you're doing - help position Customer Success and your role as critical within your organization.
📖 Agenda Overview
5:30 – 6:00 PM | Arrival + Check-in
Check-in, mingling, food & drinks (non-alcoholic)
Please arrive on time, we’ll begin promptly at 6:00 PM.
6:00 – 7:00 PM | Panel Discussion + Q&A
Meet your panelists!
7:00 – 8:00 PM | Networking
Once the panel wraps, we’ll open it up for networking! Grab a bite and meet new faces.
If you’re ready to elevate how you communicate impact and influence executive conversations, this event is for you!
Seats are limited, make sure you confirm your spot by registering to the event!
✨ If your plans change, please update your lu.ma attendance so we can plan food and seating.
Women of Customer Success – Chicago 💛