Journey Management Study Group - Guest speaker: Harald Lamberts

​Harald Lamberts is our guest speaker for the online event in November.

​Join us for an engaging conversation with Harald and fellow Journey Management enthusiasts!

​Topic: Deliver on your brand promise with Journey Management

​Overview: Many departments and disciplines contribute to the customer experience. But few companies master the alignment required to achieve the ambition. In this session, Harald will use the PROMISE framework to align channels, departments, brand promise, journeys and channels. All this in order to deliver on the brand promise with a seamless CX and business impact.

​Event details

• ​Date: Wednesday, Nov 20, 2024

• ​Time: 11 am to 11:30 am (Eastern Standard Time) | Time zone converter

• ​Location: Online event

​Agenda

• ​Presentation by Harald - 15 minutes

• ​Q&A with Harald - 15 minutes

​Note: The Zoom link will be shared with participants after registration. The event will be recorded.

​About the guest speaker

​Harald Lambert is the Founder and Strategy Director of Essense, a leading CX firm in Netherlands. Essense helps their clients create business value using a holistic approach focused on customer value.

​If you have any questions before our meet-up, please feel free to send them to arun.martin@gmail.com.

​We value your attendance!