Feedback That Builds Trust
Most of us have someone we've been meaning to talk to for weeks, or months. Someone on our team, a colleague, sometimes our own boss. We avoid it because we don't know how they'll react, and because we worry that a badly handled conversation can cost us the relationship. In 45 minutes I'll walk through a four-step approach that works regardless of who you're talking to, and demonstrate live what to do when the conversation doesn't go to plan.
What you'll learn:
How to say the hard thing clearly, without softening it into something the person can ignore
What to do when someone gets defensive, is blindsided, or brings up something you didn't know
How to end the conversation with the other person owning the fix, not just informed of it
How to make the next difficult conversation smaller by changing what happens before it
Who this is for: Anyone who wants to be more direct and clear at work without damaging the relationship. You don't need to manage people. If there's a conversation you've been putting off, this is the right place.