How to Turn Your NEMT Drivers Into Your Sales Force
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Most NEMT owners see drivers as their biggest expense. Marqus sees them as his sales force, and pays them a cut of every account they bring in.
Guest: Marqus Johnson, founder of Wheelchair & Stretcher Transportation of Tampa and NEMT coach
Host: James, Cofounder, Duet
Marqus runs a lean, stretcher-first shop in Tampa that's about 90% private pay, and coaches owners nationwide. His belief: the driver isn't the person who finishes the trip, the driver is the business. We'll cover:
The driver is your sales force, not your cost center Why every trip is a sales call, and the culture problem most owners mistake for a revenue problem.
Hiring for the conversation What Marqus tests for, and why people skills beat experience: "I can teach you to strap a wheelchair, not to make friends with the front desk."
Spacing the schedule so drivers can sell Why packing routes tight is a false economy, and what his drivers do with the room: build facility relationships and educate families.
Residual pay that keeps your best Pay a driver a cut of the clients and facilities they land, and you stop having to micromanage the soft stuff.
Audience Q&A