The Health Score 12 - A Closed-Door Workshop for CS Leaders Fixing the Most Broken Metric
You’ve seen red, yellow, and green.
You’ve debated weighted scores in spreadsheets.
You’ve sat through meetings where “health” meant anything but.
This invite-only workshop brings together 12 senior CS leaders to do what most teams avoid:
Redesign the customer health score from first principles.
Led by operators Rohit Nallapeta and Nupur Thakur, this is a practical, peer-driven session designed for action. No slide decks, no spectators—just field-tested strategies, shared frameworks, and lessons shaped by your real-world experience.
Inspired by Ocean’s Twelve, this isn’t a webinar.
It’s a mission.
📋 Agenda
Welcome & Kickoff – framing the core problems with today’s health scores
CS Health Principles – what great health models get right
Breakout Sessions – small groups workshop real company examples
Your Health Score Rebuilt – each leader presents their draft framework
Live Feedback + Peer Inputs
Lunch, Networking, and Operator Debriefs
🎁 What You’ll Get
A tactical, take-home health score framework
Peer-reviewed ideas from other senior CS leaders
Clarity on what matters and what’s noise
A network of 11 other operators solving the same challenge
👥 Who It’s For
CS Directors, VPs, and Heads of CS
B2B SaaS teams post-Series A
Leaders who are done with vanity metrics
🎟️ Limited Seats
No replays. No recordings. No passengers.
🤝 Event Partners
Klynk.ai
Klynk helps post-sale teams go from scattered data to clear customer outcomes. We offer Augmented CS teams, playbook-driven enablement, and AI-powered bots to help SaaS companies scale Customer Success without scaling costs.
www.klynk.ai
SuccessPulse
SuccessPulse helps B2B SaaS companies make Customer Success a core business driver. From maintaining product-market fit to scaling efficiently, we deliver end-to-end advisory services including organizational assessments, CS strategy and roadmaps, portfolio management, and interim/fractional CS leadership — especially during growth or transformation inflection points.