Journey Management Study Group - Guest speaker: Shreya Dhawan
Shreya Dhawan is our guest speaker for the online event in March.
Join us for an engaging conversation with Shreya and fellow Journey Management enthusiasts!
Topic: Journey Management Readiness - Key signals that your organization is ready
Overview: Is your organization ready to take Customer Experience (CX) to the next level?
In this session, Shreya will explore signals that your organization is ready to introduce Journey Management.
From fragmented CX efforts to untapped data, Shreya will discuss common challenges and how Journey Management can turn them into opportunities for growth, irrespective of whether you're just starting or looking to refine your approach.
Event details
Date: Friday, March 21, 2025
Time: 11 am to 11:30 am (Eastern Standard Time) | Time zone converter
Location: Online event
Agenda
Presentation by Shreya - 15 minutes
Q&A with Shreya - 15 minutes
Note: After registration, the Zoom link will be shared with participants. The event will be recorded and shared with the attendees.
About the guest speaker
Shreya Dhawan is currently working as a Lead Service Designer at Harmonic Design in Atlanta, GA, leading service design projects including end-to-end journey transformation to optimize, reimagine, or innovate customer journeys, research design and execution, coaching, and training clients on service design methodologies and tools.
Shreya has been a practicing design professional for over a decade and has 5+ years of experience in service design working with multidisciplinary, distributed groups and teams across industries, including insurance, telecommunication, retail, restaurant, beverages, airline, healthcare, and several public libraries.
Shreya is a trained Service Designer with an MFA in Service Design from SCAD.
She is a thought leader and a published author, with several articles in Touchpoint, Service Design Network's journal, on topics such as organizational design, culture change, servitization, sustainability, and the circular economy.
She has also served as an Events head on the core team for SDN Atlanta chapter for over two years.
If you have any questions before our meet-up, please feel free to send them to arun.martin@gmail.com.
We value your attendance!