Scaling Agentic AI Across Insurance Operations: From Pilot to Proven ROI
Join CGI and Otera to explore how insurers can turn agentic AI into measurable business value and ROI, and why provable decisions are essential to achieving it.
Agentic AI creates new opportunities to automate complex, high-volume insurance operations, from claims and billing to finance and policy servicing, shifting organizational resources into high-value areas. By coordinating work across processes and systems, AI agents can help reduce manual effort and operating costs, increase productivity, and improve processing speed.
CGI’s 2026 Voice of Our Clients (VoC) research found that 64% of insurers intend to apply AI within core business processes, with AI increasingly viewed as a business transformation capability that can support growth, improve operational performance and enhance customer outcomes. Yet many initiatives remain stuck in pilot mode. One often-overlooked reason: when an AI agent’s decisions can’t be explained and audited, a human may need to review nearly every case, limiting the value of automation. Simply put, auditability is what makes automation scalable.
Join CGI and Otera for a discussion on how insurers can identify the right processes, put agentic AI into production, and build a credible path to ROI within six months. We will explore how governed AI agents can manage work end-to-end and make decisions that are accurate, consistent and traceable, with people setting business rules and handling only the exceptions that require human judgment.
Drawing on insurance experience and real-world examples, we will show how organizations are improving straight-through processing, reducing handling times, and increasing operational capacity. In one motor claims deployment described by Otera, straight-through processing rose from 56% at launch to 86.4% three months later. During the session, we will show how a case like this is processed live, including where and why a human steps in.
In this webinar, we will explore:
Why so many agentic AI initiatives stall between pilot and production, and how to break out of it
How to move from a promising use case to production in weeks
How to measure ROI through processing costs, cycle times, automation rates, customer outcomes and, above all, decision accuracy rather than task accuracy
How provable, auditable decisions keep you compliant with local regulations while reducing the need for manual review
How to stay model-agnostic so your automation keeps improving as AI models evolve
What it takes to scale successful use cases across the organization
A live walkthrough: what a provable agentic decision looks like in practice, from document intake to an auditable outcome
Speakers
Thomas Rauschen, Global Insurance Industry Lead, CGI
Daren Rudd, Head of Business, Technology and Innovation Consulting, Insurance UK, CGI
Stefan Ramershoven, co-Founder and Chief Revenue Officer, Otera
Alex Tataran, Director of Technical Sales, Otera
About the organizers
Founded in 1976, CGI is among the largest IT and business consulting services firms in the world. We are insights-driven and outcomes-focused to help accelerate returns on your investments. Across hundreds of locations worldwide, we provide comprehensive, scalable and sustainable IT and business consulting services that are informed globally and delivered locally.
Otera brings autonomous operations to the enterprises that the world depends on. Transforming mission-critical, highly regulated work that once required humans at every step into governed Autonomous Agents that decide and act end-to-end, freeing enterprises to scale operations without limits. Trusted by Allianz, Zurich, VIG, PZU and Erste Bank.