Silicon Valley CCO Forum (Hosted by Statisfy)
From CS Leader to CCO: What It Takes, What's Changed, and What's Next
The Chief Customer Officer role has never been harder to define — or more important to get right. As Customer Success shifts from a post-sales function to a core growth driver, the CCO career path is shifting with it. New expectations around revenue ownership, AI fluency, and cross-functional influence are rewriting what it takes to lead at the top of the CS org.
Join an exclusive roundtable, facilitated by Tushar Bansal, Chief Customer Officer at Safe Security, designed for senior Customer Success leaders navigating this evolution firsthand. This peer exchange will explore what the modern CCO career actually looks like — how the role is being redefined, what skills and experiences matter most, and how to position yourself for the seat as the function continues to expand its mandate.
Together, we'll dig into the career moves, organizational shifts, and leadership pivots that separate CS leaders who grow with the role from those who get left behind by it.
Why Attend
A closed-room, peer-driven conversation designed for practical insights and real-world collaboration. Attendees will:
Learn from peer executives on how modern CCOs are defining revenue impact.
Discuss metrics, models, and organizational structures that drive growth.
Take away a step-by-step guide for transforming Customer Success into a strategic profit center.
Discussion Themes
Revenue Ownership: How modern CCOs are taking direct accountability for net revenue retention, expansion, and renewal — and the metrics, models, and team structures that make it stick.
AI Fluency: What it means for CS leaders to lead in an AI-native environment — from deploying intelligent workflows to setting the strategy for how AI reshapes the CSM role itself.
Cross-Functional Influence: How CCOs are building credibility and leverage across Sales, RevOps, and the C-suite — and the organizational pivots needed to move from cost center to growth partner.
Who Should Attend
Chief Customer Officers, VPs and Directors of Customer Success, and leaders overseeing Renewals, Expansion, and Revenue Operations shaping customer strategy for 2026 and beyond.
🍽️ Lunch will be served.
📩 Attendance is by invitation only — please RSVP early to confirm your seat.