Leading Transformation Through Data, AI and the Customer

​Join senior leaders across data, AI, marketing/martech and customer strategy for a morning of insight-led discussion, networking and real-world perspectives on what transformation actually takes in today’s landscape.

​As organisations continue to invest heavily in AI and data capabilities, the challenge is no longer just implementation - it’s creating meaningful business change that keeps the customer at the centre.

​This LAB event will explore:

• ​How leading organisations are approaching AI-enabled transformation

• ​The evolving relationship between data, technology and customer experience

• ​Where transformation programmes succeed - and where they stall

• ​Building trust, adoption and alignment across the business

• ​Turning innovation into measurable commercial value

​Expect candid conversations, practical insights and the opportunity to connect with peers navigating similar challenges across data, digital and customer functions.

​Whether you’re leading marketing, transformation, shaping AI strategy or driving customer-centric innovation, this session is designed to spark valuable discussion and new perspectives.