Secret Shopper Hour
Registration
Members-Only Event
Only calendar members can register for this event.
About Event
You know what your customer experience is supposed to feel like.
But have you ever experienced your agency like a brand-new customer?
Submit your agency for a chance to be secretly shopped and audited LIVE.
Adrian will step into the customer journey with fresh eyes and expose friction, missed opportunities, confusing moments, follow-up gaps, and details you've probably stopped noticing.
You may love what we find. You may hate what we find. But you'll want to know.