Knowing the Customer in the Age of AI: Asset, Advantage, or Illusion? Fireside chat with NatWest & Blend360

​Transformation looks different from the inside. Hear what it actually takes to get there.

​Join Blend for an exclusive fireside chat inside our Skyloft Suite at PegaWorld, featuring NatWest's Natalie Murray + James Smith (one of the UK's largest financial institutions) sharing what their AI and operational transformation journey has looked like in practice, not just on paper.

​This is a peer conversation, not a panel. Expect candid perspectives on what worked, what didn't, and what financial services leaders need to know before they commit to a direction.

​Following the conversation, stay for informal networking with the Blend team and a curated group of financial services leaders from across the industry.

​What you'll walk away with:

• ​An honest account of large-scale AI transformation from a peer institution doing it now

• ​A sharper sense of where the real implementation challenges sit — and how to get ahead of them

• ​Relationships with financial services leaders navigating the same questions you are

​Space in the suite is limited. The conversation starts at 4:00 —> networking and drinks follow until 5:00.

​

​Hosted by Blend360