The Shared Table - XMGlobal Collaborative Michigan -Lansing Chapter
Join our monthly meetup of the XMGlobal Collaborative Michigan Chapter in Lansing — a relaxed evening for people who care about Experience Management, customer experience, employee experience, service design, and organizational change.
Whether you're leading XM initiatives, exploring new ideas, or simply looking to connect with others who enjoy talking shop, this is a chance to share perspectives, learn from one another, and build connections with fellow experience professionals.
No presentations. No sales pitches. Just good conversation, fresh ideas, and a welcoming group of people who enjoy thinking about how experiences can be made better.
This is a pay-as-you-go dinner, so simply come hungry for great food and even better conversation.
This month's discussion:
Trust & Human-Centered Design
Trust shapes every experience we have—whether it's with a product, a service, a teammate, or an organization. It influences how people collaborate, how confidently they adopt change, and whether they feel heard, respected, and supported.
How do we intentionally design for trust? What role do empathy, transparency, psychological safety, research, and consistency play in creating experiences that strengthen relationships with both customers and employees?
Join us as we share examples, discuss challenges, and explore how human-centered design can help build trust across teams, organizations, and the experiences we create together.
Whether your work focuses on customers, employees, patients, citizens, or the teams behind those experiences, come share what's working, what's challenging, and how your organization is building trust through experience.
When: Wednesday, September 9, 2026, at 6:00 PM
Where: One North Kitchen & Bar
1310 Abbot Rd.
East Lansing, MI 48823