Fin Optimization Workshop - Austin

​Unlock the full potential of Fin in just one day.

​9:00 AM to 2:00 PM | Lunch 12:00–1:00 PM

​A hands-on, CSM-led session for teams already using Fin. Bring a laptop.

​​​Who should attend
Product, support, ops, and AI owners focused on automation, routing, or customer experience.

​​​What we’ll cover

• ​​Industry best practices for continuous AI agent optimization

• ​​Key metrics like resolution rate and automation rate — and how to move them

• ​​Enabling business transformation starting with your support organization

​​​What to expect

• ​​​Best practice sharing from Intercom CSMs

• ​​​Small-group, hands-on work with peers

• ​​Networking with other Fin power users

​**Stick around for The AI Agent Blueprint (optional)
2:30 PM to 6:00 PM**

​What we'll cover

​Thought leadership on AI and business transformation strategy. Hear from customers who have transformed their organization, and gone all-in on AI.

​Also, we'll share a sneak peek of Intercom's product roadmap!

​Select the Blueprint option when you RSVP. Looking forward to seeing you there!