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[The Lounge] Workshop 2: AI In Action - From Prompting to Building your own CS Assistant
This workshop is for Women of CS "The Lounge" Members. If you would like to join the workshop, become a member here: https://www.womenofcustomersuccess.com/membership
Most people in CS use AI for a few emails a week. This session shows you how to use it across the rest of your work. You'll start with better prompts and finish with a working assistant of your own.
It's a hands-on, scenario-based workshop built around the moments that fill a post-sales week, such as QBRs, account reviews, success plans and customer outreach. You'll see each workflow demoed live and then build your own.
Who this is for
This session is for ICs through to Senior Managers in customer success, account management, support, onboarding and other post-sales roles. It suits you if you've tried AI tools but haven't yet made them part of your weekly routine, or if you use them daily and want a setup that does more of the work. You don't need a technical background.
What we'll cover
Prompting that gives you something usable the first time, with examples from real customer moments
Rethinking the QBR with AI, from pulling insights together to drafting the story
Summarising account activity, building success plans and personalising outreach at scale
Design Your AI Workflow: you'll pick one repeatable task and turn it into an assistant you can reuse, built as a Gemini Gem, custom GPT or Claude Project
How to spend the time AI gives back on the customer conversations that need you
What you'll leave with
Your own CS assistant, built and tested during the session, and a clear idea of which parts of your week to hand over next.
Bring a laptop and access to the AI tool you use at work. The session is led by Lauren Salanitro, Cofounder of Women of Customer Success.
How to Join
This workshop is for Women of CS "The Lounge" members. To attend, become a member here: https://www.womenofcustomersuccess.com/membership
The Lounge membership includes
One monthly live workshop lead by a WOCs cofounder
One monthly webinar with post-sales leaders
A members-only Slack group with a #jobs channel
Free and priority access to local chapter events
Founding member pricing is $45 per quarter or $149 per year, locked in for as long as you stay a member.
Founding pricing closes in January 2027.