Investing in the Frontline: The correlation between Employee Experience (EX) and Customer Experience (CX)

​Great customer experience isn’t about scripts or tools; it’s about the people on the other side of the screen. At Beyond Service: Kora 2026, we’re bringing together top industry professionals to talk about what really drives growth.

We’re skipping the basic support tips to focus on the real link between Employee Experience (EX) and Customer Experience (CX).

Bottom line? When your team is happy and has the right tools, your customers feel it instantly.

Join our experts Chidinma Asuni, Enterprise Customer Experience and Operations Transformation Leader; Adeola Omoebokhae, Customer Experience & Business Transformation Consultant; Temitayo Agboola, VP, Account Management (Merchant Experience); Lawrence Idems (Convener & Founder, Customer Success Essential); and Olatunji Adeleye, Head of Customer Experience & Digital Innovation, HBM Nigeria PLC, as they break it all down.