Precision Leadership in the Age of AI — How CX Teams Perform with Data-Driven Coaching

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In today’s AI-powered CX landscape, instinct alone is no longer enough. High-performing CX leaders are turning to data-driven coaching to elevate agent performance, improve consistency, and deliver exceptional customer experiences at scale.

​In this webinar, we’ll explore how AI and advanced analytics are reshaping CX leadership—enabling managers to coach with precision, identify performance gaps faster, and personalize development for every agent. Learn how leading CX teams are using real-time insights to drive accountability, engagement, and measurable business outcomes.

Host: Lelaina Rixie T. Brilata
Guests: Saurabh Joshi, Service Delivery and Business Growth leader Rahul Patel, Founder, Verbix.ai

​Key takeaways:

• ​How AI transforms traditional CX coaching models

• ​Turning CX data into actionable performance insights

• ​Best practices for scaling personalized coaching

• ​Driving agent performance without burnout
  
  https://meet.zoho.in/iahj-ltl-kbt