Connected Leadership: Scaling Customer Value with AI

​Join us for an exclusive evening of insight, innovation, and peer connection.

​Today’s most effective leaders are driving impact by aligning Customer Success, Service, and Support around connected leadership and value management. This forum will explore how unifying post-sales functions accelerates customer outcomes, retention, and growth.

​We’ll also spotlight how AI enables scale, empowers teams, and transforms engagement across the customer journey.

​Walk away with practical strategies, peer-driven insights, and powerful connections to confidently lead in the next era of customer leadership.

​Agenda Highlights

​5:00 – 5:30 PM | Welcome Reception
Kick off with informal networking and light refreshments.

​5:30 – 5:40 PM | Opening Address
Today’s Customer Journey is Connected, Intelligent, and Value-Driven

​5:40 – 5:50 PM | OneTrust Welcome
Scaling Post-Sales and Atlanta's CX Rise

​5:50 – 6:00 PM | Customer Value Imperative
Anurag Goel, Red Hat, and Nigel Hammond, Foresight

​6:00 – 6:15 PM | Customer Support Transformation
Tarun Luthra, SAP

​6:15 – 6:30 PM | Field Service Transformation
Jason Holland, NCR Atleos

​6:30 – 7:15 PM | CCO/CS Panel
Carie Buchanan, Christine Chapman, Lydia Olu-Harding, Otho Lyon, and James Scott (moderator)

​7:15 – 8:45 PM | Networking Dinner & Peer Exchange
Connect with peers and continue the conversation over dinner.

​👉 Register Now! Space is limited. Free for approved guests. Free parking.

​Hosted by OneTrust | Organized by SuccessLab in partnership with Foresight and Neuron7