From Signals to Strategy: Mastering Proactive Customer Health with AI
Join peer leaders for an invite-only afternoon of strategic insight, collaboration, and practical innovation. Together, we’ll explore how AI-powered support and success are evolving—becoming invisible, empowered, and assisted—and how these shifts can transform customer operations into a true growth engine.
We’ll also discuss how Support-Led Growth (SLG) converts customer health insights into measurable revenue impact, elevating support as a key driver of both retention and expansion.
Why this matters
As customer experience increasingly outpaces price and product as the top brand differentiator, the edge goes to teams that turn early warning signals into proactive moves—preventing issues, guiding users, and resolving challenges faster than ever.
Who Should Attend
Chief Customer Officers, VPs/Directors of Customer Support, Success, and Experience; RevOps and IT leaders overseeing customer operations and systems.
Program
3:00-3:30 PM | Early Arrival, Registration, Refreshments
3:30-4:00 PM | SAP Experience Center Guided Tour (Optional)
4:00–6:30 PM | Executive Roundtable: From Signals to Strategy
Why traditional health scores fall short—and what to use instead
Identifying leading indicators of risk and opportunity across silos
Practical uses of conversation intelligence and AI for early detection
Peer case exchanges on “surprise churn” and “quiet success”
6:30–8:00 PM | Networking Dinner at LaScala’s Fire
Continue the discussion over dinner—compare approaches and foster relationships.
What you’ll leave with
Strategic insight: Proven methods to operationalize proactive health at scale
Peer benchmarks: Candid lessons from leaders solving similar challenges
New connections: Executive relationships to accelerate your roadmap
Details
Cost: Complimentary for approved participants
Registration: Please request an invitation and include your role, company, and top customer health challenge.
Contacts: omid@successlab.us and tarun.luthra@sap.com
👉 Request to Join
Proudly sponsored by leading SAP partners — Gainsight, Mindsprint, and Movate.
Space is limited — we’d love to see you there.