How TownTeam is Leading the Market with Proactive Customer Experience

​The leading companies are moving toward proactive CX anticipating customer needs, identifying potential issues early, and creating experiences that build lasting loyalty.

​Join us for an insightful session with Hatem Ghonim, Head of Customer Service at Town Team Egypt, as he shares how TownTeam is approaching proactive customer experience and using it to strengthen its position in the market.

​🎙️ What we'll explore

• ​How to move from reactive to proactive customer service

• ​Identifying customer needs before they become problems

• ​Building a customer-centric culture across teams

• ​Turning customer insights into better experiences

• ​How proactive CX can become a competitive advantage

• ​Real-world lessons and practices from TownTeam Egypt

​🎤 Speaker: Hatem Ghonim
Head of Customer Service, Town Team Egypt

​🎤Host: Ahmed Mohsen
Marketing Director at Tactful AI