Tooling Tuesday: "The part of AI nobody designs (and why users leave because of it)" with Madalena Costa

​Everyone is building agentic systems. Almost nobody is designing the experience inside them, the moments where trust is built, confusion sets in and users decide to stay or leave. A session on what agentic experience is, why it breaks and how to start fixing it. Madalena Costa is a product strategist and the host of Human x Intelligent, a podcast about what it means to be human in the age of AI. She works with teams navigating the shift to agentic systems, through strategy, facilitation and workshops. Her conversations with builders, researchers, clinicians and practitioners form the backbone of how she thinks about designing with and around AI.