From Supply Chain KPIs to Business Outcomes
Supply chain leaders have no shortage of metrics.
OTIF. Forecast accuracy. Inventory. Lead times. Freight costs. Productivity. Supplier performance.
But there is a harder question:
What do these numbers actually mean to the business?
A supply chain KPI can improve while customer service deteriorates. Logistics costs can fall while revenue is put at risk. Inventory can be reduced while resilience suffers.
And when the CEO or CFO asks what supply chain actually contributed to the business, operational KPIs alone may not provide the answer.
This GSCC Executive Roundtable will explore how senior supply chain leaders are connecting operational performance with the outcomes that matter across the business — from service and customer experience to cost, cash, growth, profitability, resilience and risk.
The goal is not to create another list of KPIs.
It is to understand which metrics really matter, how they connect, and how supply chain leaders communicate their impact to the wider business.
Key Discussion Themes
Are we measuring the right things — or simply measuring everything?
Which 3–5 supply chain metrics deserve executive attention?
How do operational KPIs translate into business outcomes?
Connecting service, cost and cash with growth, margin and customer performance
How should supply chain work with Finance, Commercial and other functions?
Avoiding local optimization when one KPI improves at the expense of another
What does the CEO actually want to see from the supply chain organization?
The Big Question
Are we measuring supply chain performance — or are we measuring the impact supply chain has on the business?
This will be a candid discussion, with different industries and functions bringing different perspectives on what “value” really means.
Participants & Contributors
Ajaay Kapur – VP & Head Procurement – HSBC Group
Antoine GARNIER – Synergy Task Force Leader, Supply Chain – Air Liquide
Philippe RUFFIER – Group Head of Procurement – IHH Healthcare
Anirban Sanyal – Senior General Manager, Supply Chain & Network – Century Plyboards
Deepak Dwivedi – Head of APAC Market Procurement, South East Asia – Nokia
Aniket Pathak – Senior Manager, Supply Planning – Rich Products Corporation
Deni Putri – Project Manager – Global Supply Chain Council
Aruneganesh Meena... – Supply Chain – Kenvue
Nanda Kishore – Director of Supply Chain & Procurement Europe – Beaufort
Saeed Ande – Senior Vice President, Supply Chain – Holcim
Kusum Sharma – Head, Digital Supply Chain Strategy & Transformation – PepsiCo
To join as a panelist, or recommend a peer: share@gscc.co
3PLs, consulting firms and technology/software vendors must be GSCC members to participate as panelists.
Why Join?
Compare how other organizations measure supply chain performance
Discover which metrics senior management actually pays attention to
Learn how peers connect operational improvements to broader business outcomes
Challenge your own supply chain scorecard and the way you communicate its impact
Format
60-minute live executive roundtable
Practitioner-led discussion
Interactive audience participation
No slides and no vendor pitches
The objective is simple: a candid conversation between supply chain leaders about how to demonstrate real business impact.
Free Access for GSCC Members
This session is included for Individual, Team and Corporate GSCC members.
Not a member yet? Start your free 14-day trial and access this session plus 50+ GSCC events throughout the year.
Membership benefits: https://gscc.co/benefits
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