How Zscaler engineers get to RCA in 15 minutes
An online event hosted by Resolve AI.
Most incident postmortems end with “we need better visibility.”
Zscaler’s didn’t.
Chris Umbel runs site reliability for Zscaler, a global zero-trust security cloud. His team handles 150,000 alerts and 120 incidents monthly—often pulling 30+ engineers per bridge.
The problem wasn't dashboards or data. It was getting to root cause fast enough to matter.
In this session, you'll hear how the team at Zscaler have embarked on a journey with Resolve to:
Help cut mid-severity incident resolution by up to 75%
Reduce average war room size
Evaluate AI performance in autonomous investigations
If you're drowning in alerts and war rooms keep growing, this is for you. Chris walks through what worked, what didn't, and the specific changes that freed up real engineering capacity.
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