The Unscripted Hour: CX/CS Real Talk

​Circa is back for Vol. 02, and this one belongs entirely to the room.

​We heard you loud and clear after last time. We know we didn't get to the unconference in Vol. 01, so this time around, we are making sure it happens. We took your feedback to heart, and we’re heavily prioritizing real, unfiltered crowd interaction over rehearsed talking heads.

​The evening unfolds in two distinct halves:

• ​The Panel: An hour-long session where CS and CX leaders trade raw stories, hard-won lessons, and honest truths about what's working and what's breaking in the trenches.

• ​The Unconference: The section you asked for. The agenda belongs completely to you. The room sets the topics, and everyone moves from just listening to actively leading.

​No polished keynotes. No slide-by-slide walkthroughs. Just honest, high-interaction conversations about what we're all still figuring out.

​If you build, run, or care about customer operations, pull up a chair and bring your voice. The floor is yours.