Journey Management Study Group - Guest speaker: Jane Vita
Jane Vita is our guest speaker for the online event in August.
Join us for an engaging conversation with Jane and fellow Journey Management enthusiasts!
Topic: Creating a foundation for Customer Journey Management
Overview: Jane will share her experience in customer journey mapping and management, as well as how creating a foundation for Customer Journey Management at Metso has been envisioned and realized so far.
Event details
Date: Friday, August 22, 2025
Time: 11 to 11:30 am (EST) | 5 to 5.30 pm (CEST) | Time zone converter
Location: Online event
Agenda
Presentation by Jane - 15 minutes
Q&A with Jane - 15 minutes
Note: After registration, the Zoom link will be shared with participants. The event will be recorded and shared with the attendees in a follow-up email.
About the guest speaker
Jane Vita is a Lead Service Designer at Metso and a PhD researcher at Aalto University.
Jane is based in Helsinki, Finland.
With over twenty years of experience in design, Jane has developed expertise in a wide range of areas, including visual communication, digital strategy, and innovation. Her academic journey includes a degree in Visual Communication and two Master's, one in Web Design and another in Service Innovation and Design.
Jane has now been at Metso for a little more than a year as Lead Service Designer. Before that, she consulted for esteemed companies such as Fjord, Futurice, and Digitalist. This has provided her with opportunities to work with multiple cultures in a diverse range of industries and brands, including Porto Seguro, OP Group, Pacific Blue Cross, Fennia, Nokia, Skype, BBC, Fortum, Volvo, Renault, BMW, Safmarine, Marcopolo, Rovio, YIT, Finning, and Swarovski.
In addition to her work, she is also passionate about teaching. She has conducted courses at Aalto on 'Designing Services with Emerging Technologies' and lectured at Laurea for the Master's program on 'Service Design in Digital Context.'
At PuCDigital, she taught 'Design Thinking,' focusing on organizational culture transformation.
If you have any questions before our meet-up, please feel free to send them to arun.martin@gmail.com.
We value your attendance!