The First 24 Hours: How to Assess Workplace Complaints Effectively
A workplace complaint lands on your desk. What you do next matters.
The decisions made in the first 24 hours can determine whether an issue is resolved quickly and fairly—or escalates into legal, regulatory, or reputational risk.
In this practical webinar, you'll learn a proven framework for assessing workplace complaints and whistleblower reports, helping you make confident, consistent and defensible decisions before a formal investigation begins.
The session is led by Nick Iorfino, Director of Cosaint Resolutions, who brings more than 30 years of investigative experience across government and the private sector. A former Senior NSW Police Officer, Nick has led complex investigations involving workplace misconduct, fraud, corruption and critical incidents, and has trained investigators across State and Commonwealth agencies.
You'll learn how to:
Make the right first decision when a complaint is received
Recognise high-risk matters that require immediate action
Avoid the mistakes that can derail an investigation
Assess complaints fairly, consistently, and with confidence
Apply a practical framework to every new complaint or whistleblower report
Who should attend?
HR & People Leaders • Compliance Professionals • Legal Counsel • Risk & Governance Teams • Workplace Investigators • Senior Leaders
Register now and leave with a practical assessment framework you can apply immediately to every workplace complaint or whistleblower report.