​Who Should Attend:

• ​Multi-location brand founders & operators

• ​Franchise executives in food, fitness, wellness, and services

• ​Ops, training, and L&D leaders

• ​Customer experience and brand innovation teams

• ​Tech partners enabling scale in comms, training, or loyalty

​What to Expect:

• ​Real stories from operators growing from 5 to 500 locations

• ​How to train teams and shape customer experience through branching story journeys

• ​Group Challenge: Design your “Franchise Stack of 2030” in curated breakout pods

• ​Tech Spotlights: Meet tools that drive scale without sacrificing experience

​Growth at scale doesn’t just require good systems—it requires strong stories, clear feedback loops, and tools that adapt to each customer, region, and frontline team.

​Join us for a hands-on session focused on the operational and brand-building challenges of growing multi-location businesses. Whether you're leading a restaurant chain, wellness studio, retail brand, or service franchise, this session is designed for operators who want to scale without compromising customer experience, culture, or agility.

​We’ll explore how AI-powered storytelling, smart comms tools, and ops-focused feedback design can support consistent execution across markets—while giving local teams the tools to thrive.