Customer Health Score Workshop: Developing Reporting to Pre-Emptively Manage Client Risk

​Agenda: In this workshop we will cover how to develop customer health scores to ensure your team is reviewing the right metrics at the right stages in the customer experience to manage risk and prevent churn. Time permitting, we will also cover how to create playbooks based on health score metrics to drive the right customer interactions that lead to retention and growth.

​Lead: Kirsty Traill is a Movac Operating Partner and has held senior customer success leadership roles in US tech companies, including VP of Client Advocacy at Yext, VP Customer at Hootsuite and Chief Customer Officer at Snapfish. Kirsty is a Senior Advisor at Sixth Street Growth, with under $65B under management. She is a NZTE Beachhead Advisor and serves as the Chair of the Board of Directors for GoGenerosity and MenuAid.

​Details: In person, Auckland. This workshop is first reserved for Movac portfolio companies. If you would like to attend, please get in touch to check availability. Please join us for breakfast beforehand - a separate invite will be with you as the date approaches.

​This session is part of the Movac Customer Success Chapter. Full line up, and registration details:The 2023 Customer Success Chapter | Movac | Venture Capital