Silicon Valley CCO Forum and Happy Hour (Hosted by Statisfy)
3:00-4:30p: Closed Room CS Leaders Session
4:30-6:00p Happy Hour
Fireside Chat: AI in Post-Sales — What's Actually Working
Every CS team is being asked to do more with less, and every vendor is promising AI will close the gap. But maturity varies wildly by function: Support is proven, CS and Renewals are fragmented, Professional Services is barely started. Which use cases are ready to deploy today, and which are still a science project?
Hosted by Munish Gandhi (Founder & CEO, Statisfy) and Nick Chang in conversation with Laurence Leong (Operating Advisor, Value Creation). Laurence built and led Digital, AI, and Scaled Customer Success at Okta across 11K customers and ~$800M ARR, led Americas Renewals at Jamf (~$500M ARR), and is a founding member of the AI in Post-Sales Council.
Best Part: we'll follow the session with a Happy Hour on our Outdoors Patio starting 4:30p. Great networking opportunity.
Even if you can't join the session, join us for the Happy Hour!
Why Attend
Get a maturity model for AI across Support, CS & Renewals, and Professional Services — and where to start.
Go deep on the two most proven use cases: the AI Support Engineer and AI for long-tail customers.
Take away a peer perspective from an operator who has deployed this at scale, not a vendor pitch.
Discussion Themes
The maturity model — why Support is mature, CS & Renewals fragmented, and Professional Services still emerging.
The two proven plays — AI Support Engineer moving from copilot to autonomous resolution, and running the long tail without adding headcount.
What it takes to work — data quality as the gating factor, and how to think about platform vs. point and build vs. buy.
Who Should Attend
Chief Customer Officers, VPs and Directors of Customer Success, and leaders overseeing Renewals, Expansion, and Revenue Operations shaping customer strategy for 2026 and beyond.
🍽️ Happy Hour Appetizers and Drinks will be served
📩 Attendance is by invitation only — please RSVP early to confirm your seat.