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[The Lounge] Workshop 3: Owning Your Role in a Shifting Landscape
This workshop is for Women of CS "The Lounge" Members. If you would like to join the workshop, become a member here: https://www.womenofcustomersuccess.com/membership
A lot of what filled a CSM's week 18 months ago is now automated or AI-assisted, including call prep, first-draft emails, notes and health reports. The skills that set people apart are changing too. Pattern recognition, judgment in high-stakes moments and the ability to influence internally now count for more than speed and volume.
This workshop is about getting ahead of that shift. You'll work out where you stand with AI, decide where to spend your influence, and leave with a concrete plan for the next 90 days.
Who this is for
This session is for ICs through to Senior Managers in customer success, account management, support, onboarding and other post-sales roles. It's especially relevant if your team is going through a reorg or changing priorities, or if you feel your work isn't visible beyond your immediate team. It's also a good fit if you're planning your goals for 2027.
What we'll cover
How the role has changed, and the gap between experimenting with AI and fully integrating it
An AI starter kit: one task to draft with AI each week, one reusable prompt, and one way to have AI challenge your thinking
Signal → Story → Stage, a framework for tracking your impact, framing it for different audiences and making it visible beyond your team
What works during reorgs and changing priorities, and what quietly hurts your standing
A 90-day visibility plan that you fill in during the session, with an accountability partner from the group
What you'll leave with
A written 90-day plan covering names, dates and specific tasks, plus a peer who will check in with you in 30 days.
The session is led by Lauren Salanitro, Cofounder of Women of Customer Success.
How to Join
This workshop is for Women of CS "The Lounge" members. To attend, become a member here: https://www.womenofcustomersuccess.com/membership
The Lounge membership includes
One monthly live workshop lead by a WOCs cofounder
One monthly webinar with post-sales leaders
A members-only Slack group with a #jobs channel
Free and priority access to local chapter events
Founding member pricing is $45 per quarter or $149 per year, locked in for as long as you stay a member.
Founding pricing closes in January 2027.