The CX Leaders' Dinner: A Deep Dive with Homeday · Networking Event
Spend an evening with senior leaders in customer experience, service and commerce who are solving the same problems you are, and leave with practical insights. Hosted by babelforce and zenloop, over dinner.
Homeday will share how they came to handle a million calls a year with a leaner team, queue wait down from 26 to 14 seconds, detractors cut almost in half, and how their team came to know exactly where to act, in real time. They’ll walk through what they changed, in what order, and what they’d do differently, including how listening to customers and acting on it stopped being two separate projects.
What you leave with
→ Industry insights from Homeday: How one of Germany's fastest-growing brokerages handles customer experience from first contact to resolution.
→ A way to build and manage your own call flows: How to change routing, IVR logic, and AI setup yourself, whenever you need to.
→ A way to get the right insight to the right team: How to turn thousands of responses into themes, alerts and tickets, automatically routed to the right person.
→ People worth knowing: Peers at your scale, solving the same problem elsewhere.
Agenda
18:00 - Arrival & welcome
18:15 - Industry Deep Dive with Homeday: how voice and feedback together took service promoters from 48% to 70%
19:00 - Q&A
19:15 - Open discussion & Dinner
About babelforce:
babelforce: puts contact center automation in the hands of the people who run service, so processes are built, tested and changed in days, without engineering queues or vendor tickets.
About zenloop
zenloop: collects customer feedback across the journey, clusters it with AI, and turns it into automated win-back and advocacy workflows, so teams act on churn signals instead of just reporting them.
Spots are limited.