Support Driven Salon - London
A half-day gathering and dinner for people leading support teams to help each other through leadership challenges
Free to attend thanks to a small group of vetted partners that value relationships
Limited seats, we're curating the group to make sure the event is valuable for every participant
Leadership can be deeply rewarding, but it can also be isolating. A lot of the hardest challenges don’t have simple answers, and they’re often easier to work through with other people who understand the job.
The format is intentionally small and participatory. The experience centers on hot seats - structured group discussions where participants bring a real leadership challenge and the room helps unpack it with questions, perspective, and actionable advice.
It’s a chance to:
get perspective from peers who lead support teams
help another leader think through a challenge
learn from conversations that may overlap with your own work
build relationships with people you can continue learning from after the event
SD Salon - Los Angeles in March 2026
What to expect
This is not a conference or a meetup.
This is a small, interactive event for Directors, VPs, Heads of Support, and others currently responsible for leading customer support teams.
We'll start with 3–5 hot seats. Each hot seat focuses on a real challenge submitted by an attendee in advance. The group helps explore the issue together in a way that is constructive, practical, and judgment-free.
After the afternoon session, the group will continue over dinner. Dinner is an opportunity to shift from problem-solving into conversation and relationship-building.
Everyone in the room is there to contribute, learn, and help.
SD Salon - Los Angeles in March 2026
Room expectations
The format only works if the room is candid, useful, and respectful.
We’re asking attendees to:
contribute thoughtfully
help each other
keep discussion constructive
respect confidentiality
To encourage openness and sharing, we’ll follow Chatham House Rule - share the lessons, not the identities.
SD Salon - Los Angeles in March 2026
Why attend
Most support events are built around presentations. SD Salon is built around participation.
You’ll leave with:
practical perspective on real leadership challenges
insight into how other support leaders approach their work
stronger relationships with peers in support
people you can turn to after the event
This is the only Support Driven event in London this year, and it’s designed to create the kind of connection and conversation that's hard to find in larger event settings.
SD Salon - Los Angeles in March 2026