Cover Image for Thought Leadership Dinner "Breaking the Cost Curve: An Executive Dialogue on Al in Technical Support"

Presented by

Unusual Ventures is a seed-stage venture capital firm designed from the ground up to give a distinct advantage to founders building infrastructure software and application-level companies.

Hosted By

AI

Thought Leadership Dinner "Breaking the Cost Curve: An Executive Dialogue on Al in Technical Support"

Name: Thought Leadership Dinner "Breaking the Cost Curve: An Executive Dialogue on Al in Technical Support"
Start: 2026-01-21T18:30:00.000-08:00
End: 2026-01-21T21:00:00.000-08:00
Location: San Francisco, California

Unusual Ventures

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San Francisco, California

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About Event

Join Us for an Exclusive Evening at the Unusual Ventures Thought Leadership Dinner

We invite you to an exclusive gathering of visionary marketing, customer, and support leaders at the Unusual Ventures Thought Leadership Dinner—an evening designed to help customer-facing executives unlock new opportunities for efficiency, growth, and innovation through AI-driven strategies and emerging technologies.

This intimate, closed-door dinner will convene 16 influential VCs and Customer Officer–level executives, including:

Penny Mares – VP of Sales, Unusual Ventures
Niamh O'Donnell – Director of Programs, Unusual Ventures
Aakrit Prasad – Co-Founder & Chief Product Officer, AptEdge
Kristin Pitman – VP of Customer Success, AptEdge

…alongside customer, support, and operations leaders from top technology companies across San Francisco.

Venue details will be shared directly with registered guests.

Event Theme:

“Breaking the Cost Curve: An Executive Dialogue on AI in Technical Support”

Key Topics for Discussion

The new AI cost curve and its impact on modern support models
Intelligent automation across the support lifecycle
Designing and leading an AI-first support organization
Using generative AI to elevate customer experience
Building a unified, AI-powered knowledge layer
Balancing cost efficiency with enterprise-grade quality
VC perspectives on the evolving AI support ecosystem

We will also explore real-world examples of companies successfully implementing AI-powered automation in their support and customer operations. Attendees will gain practical insights into the tools, strategies, and frameworks driving measurable improvements in efficiency, quality, and customer satisfaction across the industry.

Location

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